Our Membership Agreements

Taking care of your air conditioning and plumbing systems is critical to getting the most out of them for as long as possible. Save money by signing up for our A/C and Plumbing Membership Agreements. Doing so will benefit you in various ways.

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Learn More About Our A/C Membership Agreements

Here’s an overview of the A/C and Plumbing Membership Agreements we offer:

Plan A: A/C Membership Agreement

  • Twice a year equipment service.
  • Discounted service fee
  • No overtime labor fee.
  • 20% off all repairs.
  • Free refrigerant (up to 2 lbs. R410A only).
  • Priority member status and scheduling.
  • Same-day response for emergency calls.
  • Schedule appointments and repair within two hours upon request.

Plan B: A/C Membership Agreement

  • Twice a year equipment service.
  • Discounted service fee
  • Standard labor fee.
  • Standard service pricing.
  • Free refrigerant (up to 1 lb. R410A only).
  • Standard member status and scheduling.
  • 24-hour response for emergency calls.
  • Call ahead time slots available for appointments and repair.

Plumbing Membership Agreement

  • Twice a year inspection service.
  • Discounted service fee
  • No overtime labor fee.
  • 20% off all repairs.
  • Up to three bathrooms ($30 each additional).
  • Standard member status and scheduling.
  • 24-hour response for emergency calls.
  • Call ahead time slots available for appointments and repair.

What’s Included in Our Equipment Inspection

Here’s what’s included in our air conditioner and plumbing inspections:

Air Conditioning Equipment Service

  • Test operating pressures with refrigerant gauges.
  • Inspect condenser contactor points.
  • Spray and sanitize evaporator coil.
  • Clean drain pan and drain lines.
  • Check accumulators for potential refrigerant leaks.
  • Check safety float controls for operation.
  • Check capacitors for factory levels.
  • Check relays for consistent operation.
  • Check reversing valves for operation.
  • Check the air handler motor for proper amps.
  • Change filter (1 Standard 1" media filter only) .
  • Inspect and clean wire connectors.
  • Check airflow temperatures at the air handler.
  • Check compressor amps and compare them to the full load amps.
  • Check calibrations on thermostat and adjust as necessary.
  • Lubricate the condenser motor and bearings in the motor when necessary.
  • Wipe down condenser.
  • Check for rust and corrosion.

Plumbing Inspection Service

  • Inspect kitchen, bath and laundry faucets for operation and leaks.
  • Inspect garbage disposal and dishwasher connections for leaks.
  • Inspect washer hoses and shut off valves for operation and leaks.
  • Test and inspect the water heater and shut-off valve.
  • Dye test toilets for leaks and inspect fill valves for operation.
  • Inspect all faucets and valves for operation and leaks.
  • Inspect all supply and drain lines in all sinks for operation and leaks.
  • Inspect backflow and main shutoff for operation and leaks.

Terms and Conditions

Here are the terms and conditions of our membership agreements:

  • 24-hour response:Plan B and Plumbing Agreement contract customers that are guaranteed a 24-hour response for emergency calls will receive a service diagnostic call within that time.
  • Two-hour window: Plan A contract customers requesting a 2-hour appointment window will be offered a 2-hour time frame on the same business day their repair call is placed or a 2-hour time frame on the scheduled day of their maintenance. Calls must be received during normal business hours, 8 A.M. to 4:30 P.M. to receive the 2-hour appointment window.
  • 1 lb. refrigerant: All contract customers will receive up to 1lb of R410A refrigerant during maintenance to maximize cooling efficiency.
  • Free refrigerant: For Plan A, up to 2 lbs of R410A refrigerant is included per year. Leak checks and repairs will be required prior to adding refrigerant; charges may apply.
  • 20% discount: For Plan A and Plumbing Agreement, a 20% discount will be applied to repairs subsequent to the service fee. The discount is limited to repairs of existing equipment, fixtures, piping and other components. Additions or replacement of equipment, including water heaters and pumps, as well as change-outs and re-pipes, are not considered repairs and are not eligible for the discount.
  • A.M./P.M. scheduling: For Plan B and Plumbing Agreement, AM/PM appointment windows are available for scheduling repair service and maintenance. These windows span from three to five hours, but you will receive a notification by email, text or phone approximately 30 minutes prior to the technician’s arrival.

Contact Custom Air & Plumbing to learn more about the HVAC and plumbing maintenance services we offer to Bradenton, Englewood, Lakewood Ranch, Longboat Key, Nokomis, Sarasota, Siesta Key, Parrish and Venice, FL.

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