Customer Story: He Tried to Fix His Own Shower. Two Minutes Later, We Were On The Way.
Not every plumbing story starts with a mystery leak. Philippe’s started with his own repair attempt going wrong during one of the busiest weeks of the year.
Philippe decided to fix his own shower. In his words, he was playing the do-it-yourself husband from the kind of commercial where the wife insists on calling a professional. He did not listen. It was Christmas week, possibly Christmas Eve, when his attempt made the problem worse instead of better.
Fully Booked, and Still Found a Way
Philippe called Custom Air & Plumbing expecting to be turned away. The office told him the schedule was full, with no open slots and no available technicians. The office staff member heard his story and started working on it anyway. Two minutes later, someone was on the way.
“That alone made my day,” Philippe said.
The Fix
The plumber who arrived was professional and courteous. He worked with the patch job Philippe had already attempted rather than starting over, and he offered a few compliments on the effort along the way. Philippe found the last-minute pricing fair given the circumstances.
A Company He Called Again
Philippe updated his review months later. The same team had since repaired his bathroom properly and returned for a drain backup call, which had cleared itself by the time they arrived. They did not charge him full price for that visit.
“This company is always, and will always be, on my first-to-dial list,” Philippe said, “even if I have to wait, and I never have to, by the way.”
Why Holiday Weeks Are Hard on Plumbing
The week between Christmas and New Year’s brings more people into the house, more showers, more dishes, and more loads of laundry. Fixtures and drains that handle a normal week fine can fail under that load, and the number of calls rises just as crews take time off. That is why a full schedule during a holiday week is the normal condition, and why the office’s decision to keep looking for a way to help stood out to Philippe.
What to Do Before the Plumber Arrives
If a repair attempt has made a leak worse, shut off the water to the fixture at its supply valve, or at the home’s main shutoff if the fixture has no valve of its own. Put down towels and a bucket if water is still dripping. Leave the parts you removed where the plumber can see them, since knowing what was done makes the diagnosis faster. If the shower valve is leaking inside the wall, turn off the water at the main, because most showers have no shutoff of their own. Keep the packaging for any part you installed, since a wrong-size cartridge is a common reason a do-it-yourself shower repair fails.
If You Have Made a Repair Worse
If your own repair has left you in a tougher spot than when you started, Custom Air & Plumbing’s plumbing repair team can step in and finish the job. The company handles the full range of residential plumbing work for Sarasota-area homes. Contact Custom Air & Plumbing online or by phone to schedule a visit.